Have questions? We have answers!
Frequently Asked Questions
Order & Purchases
1. How do I place an order on Made in Nigeria?
To place an order, browse and choose your desired products, click “Add to Cart,” then proceed to Checkout. Enter your delivery details, select your payment method, and click “Place Order.” You’ll receive an order confirmation email immediately.
2. Can I order from multiple vendors at once?
After payment, you’ll receive an order confirmation via email or SMS. You can also check your Dashboard → My Orders to confirm the status.
3. How do I know if my order was successful?
Yes! You can shop from multiple vendors in a single order. Each vendor will handle their own shipment, so your items may arrive separately.
4. Can I cancel my order after placing it?
You can send a direct message to the vendor via the “Contact Seller” button on the product or store page. Always keep communication within the platform for safety.
5. What happens if a product I ordered is out of stock?
You can cancel an order only before it’s shipped. Go to your dashboard, click “My Orders,” and select “Cancel Order.” If it has already shipped, please follow the return process after delivery.
6. How can I contact the seller before or after ordering?
You can cancel an order only before it’s shipped. Go to your dashboard, click “My Orders,” and select “Cancel Order.” If it has already shipped, please follow the return process after delivery.
Account
1. How do I create an account on Made in Nigeria?
To create an account, click on the “Register” or “Sign Up” button at the top of the homepage. Choose whether you want to register as a Customer, Vendor, or Affiliate, then fill in your basic information such as your name, email, and password. You will receive a verification link in your email — click it to activate your account.
2. Can I use the same account to buy and sell?
Yes. Once you create an account, you can upgrade it to a Vendor Account from your Dashboard by completing the vendor registration form. You can then buy and sell from the same login — just switch between customer and vendor views as needed.
3. I forgot my password. How do I reset it?
Go to the Login page and click “Forgot Password?”. Enter your registered email address, and we’ll send you a password reset link. Follow the link to create a new password and regain access to your account.
Returns & Refunds
1. What is Made in Nigeria’s return policy?
You can return most items within 7 days of delivery if the product is defective, damaged, or not as described. The product must be unused and in original packaging.
2. How do I request a return?
Go to My Orders → Request Return, select the product, provide a reason, and upload a photo if necessary. The vendor or support team will review your request within 48 hours.
3. How long does it take to get my refund?
Refunds are processed within 5–10 business days after the returned item is received and approved. Refunds are issued to your original payment method or wallet balance.
Shipping & Tracking
1. How long does delivery take?
Delivery time depends on location and vendor:
Within the same city: 1–3 business days
Across states: 3–7 business days
International orders: 7–21 business days
2. How can I track my order?
Once your order ships, you’ll receive a tracking number by email/SMS. You can also track it via Dashboard → My Orders → Track Order.
3. What if I’m not available to receive my package?
Some vendors offer free shipping promotions. Look for “Free Shipping” tags on product pages. Shipping fees otherwise vary by location and courier.
4. Does Made in Nigeria offer free shipping?
The courier will contact you for a convenient delivery time. If delivery fails after multiple attempts, you may need to pay a small re-delivery fee.
Fees & billing
1. What payment methods do you accept?
We accept debit/credit cards, bank transfers, and wallet payments. Cash-on-delivery is not available on all products.
2. Is it safe to make payments on Made in Nigeria?
Yes! All payments are secured using SSL encryption and processed via trusted Nigerian gateways. We do not store your card details.
Other
1. Are products sold by Made in Nigeria directly?
No, Made in Nigeria is a multi-vendor platform. Independent verified vendors sell their products while we provide the marketplace and buyer protection.
2. How can I become a vendor on Made in Nigeria?
Click “Sell” on the homepage, complete the registration form, upload your business info, and await approval within 24–48 hours.
3. How can I become an affiliate marketer?
Visit Affiliate Program under the menu, register, and you’ll receive a unique link. Share your link and earn commissions for every sale.
4. How do I contact customer support?
You can reach us via [email protected], live chat, or the Help Center → Contact Us form. Our support hours are Monday–Saturday, 9am–6pm.